Privacy Policy

Last updated: 19 August 2026

Samuel George Tree Services Limited respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you contact us, request a quotation, use our website or submit an enquiry through our advertising.

Information We Collect

When you contact us or request a quotation, we may collect information including:

  • Your name

  • Telephone number

  • Email address, where provided

  • Address or postcode

  • Details about the tree work or services you require

  • Any photographs, messages or other information you choose to provide

We may collect this information directly from you through our website, telephone, email, social media, quotation forms or advertising lead forms.

Facebook and Instagram Lead Forms

We use advertising services provided by Meta, including Facebook and Instagram.

If you submit an enquiry through a Facebook or Instagram Instant Form, the information you provide may be passed to Samuel George Tree Services Limited so that we can respond to your enquiry and arrange a quotation.

This may include your name, telephone number, postcode and information about the tree work you require.

Information submitted through Meta's services may also be processed by Meta in accordance with Meta's own privacy policies.

How We Use Your Information

We use your personal information to:

  • Respond to your enquiry

  • Contact you regarding tree surgery or other services you have requested

  • Arrange and provide quotations

  • Schedule and carry out agreed work

  • Communicate with you regarding your booking or job

  • Maintain appropriate business and customer records

  • Deal with payments, invoices and legal or regulatory requirements

  • Improve our services and customer experience

We will not sell your personal information to third parties.

Our Lawful Basis for Using Your Information

We process personal information where it is necessary to respond to your request, provide a quotation, enter into or perform a contract with you, comply with our legal obligations, or where we have a legitimate business interest in managing and improving our services.

Where consent is legally required for a particular use of your information, we will ask for it.

Sharing Your Information

We may use trusted service providers and business systems to help operate our business, manage enquiries, bookings, communications, advertising, payments and customer records.

We only share personal information where reasonably necessary to provide our services, operate our business, comply with the law, or where you have authorised us to do so.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and business obligations.

Information relating to quotations, customers and completed work may be retained where necessary for business records, warranties, insurance, taxation or legal requirements.

Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information in certain circumstances

  • Ask us to restrict how your information is used

  • Object to certain uses of your information

  • Request a copy of certain information in a portable format

  • Withdraw consent where we rely on consent

If you would like to exercise any of these rights, please contact us using the details below.

You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.

Contact Us

If you have any questions about this Privacy Policy or how Samuel George Tree Services Limited handles your personal information, please contact us using the contact details provided on our website.

Samuel George Tree Services Limited
Milton Keynes, United Kingdom